Terms and Conditions

Welcome to REP100 website. The www.rep100.com website is operated by REP100 Pty Ltd. Your use of the website is conditional upon your acceptance and compliance with the terms and conditions set out below ("Terms and Conditions"). By using the website you agree to the Terms and Conditions.

REP100 Pty Ltd reserves the right to amend the Terms and Conditions at any time and without notice. Your continued use of the website after any amendment constitutes an agreement by you, to abide and be bound by the Terms and Conditions, as so amended.

If you, as a visitor continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern REP100’s relationship with you, in relation to this website. If you disagree with any part of these terms and conditions, please do not continue to use our website. REP100 Pty Ltd will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if REP100 Pty Ltd has been advised of the possibility of such damages.

While the information contained in the website is believed to be accurate and current, it is provided by REP100 Pty Ltd in good faith on an "as is" basis. REP100 Pty Ltd, its directors, officers or employees make no representation or warranty as to the reliability, accuracy or completeness of the information contained on the website and none of them accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in the website. To the extent (if any) that the content of the website does not satisfy the laws of a country other than Australia, it is not directed to persons in those countries and they should not use the website. REP100 Pty Ltd is not responsible for the direct or indirect consequences of the Customers’ linking to any other website from this website. REP100 Pty Ltd makes no warranty that any part of the Service will be uninterrupted, error-free or virus-free. Whilst we the Company makes all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. The Visitor will have no rights to make any commercial uses of our website or service without the Company’s or the Seller’s prior written consent.
The term ‘REP100’, ‘Company’, ‘us’ or ‘we’ refers to the owner of the website REP100 Pty Ltd. The term ‘you’ refers to the user or viewer of this website.

"Purchaser” is a person performing the purchase in the REP100 web shop whether this is a third party (end consumer) or an affiliate.

"Products” are all the products that are available for sale in the REP100 web shop.
The term ‘Purchaser’ refers to anyone performing a purchase on this website.

The term ‘Visitor’ refers to anyone browsing this website and includes, for greater certainty, any "Purchaser”.
“Member” is a person who has purchased from REP100 and registered and created a login and password.

In case of questions about any material on the website or a particular purchase, please contact us at info@rep100.com or call 1800 REP 100 within Australia.

REP100 will use Customer information for the purpose of providing the Customer with information about services, articles and news, fulfilling orders placed, processing any other transactions authorised or made by the Customer, informing the Customer of special offers and providing other marketing information which REP100 thinks the Customers may find of interest, undertaking product or customer research/development. The customers will not receive such information unless they specifically agree to it on the website when making a purchase.

Shipping

We deliver to all areas of Australia. All delivery costs are calculated based on your postcode and displayed in the total of your shopping basket prior to you making your payment. If delivery is required for overseas buyers a quote for shipping is required. To obtain this quote you will need to send an email to sales@rep100.com.
Orders are dispatched within 48 hours following your confirmed order and payment, subject to stock availability. Depending upon your location and your choice of shipping method, you can expect to receive your order within 3 to 10 days.
We currently use the services of Fastway Couriers and Australia Post to ensure we deliver your goods in perfect condition and you are able to track them.

Return and Refunds Policy

We aim to ensure that all products are in perfect condition before shipping. Should a product be faulty or damaged, then contact us via email and one of ours representatives will work with you to resolve the problem at hand.
All returns must be approved by us prior to you returning the faulty item back to us. Digital photography is a great asset when we are working with resolving an issue. We will only accept returns should the item be faulty or damaged prior to you receiving the goods. We take no responsibility for goods damaged in your care and we will not accept this as reason for returns.
Any costs involved in returning the damaged or faulty product to us are at your expense for shipping and or packaging. If we find that the fault or damage is clearly due to damage in transit or a manufacturing fault, we will replace any damaged items within 30 days of shipment at our cost and negotiate with you the cost of shipping back to us the damaged or faulty product. Please contact us via email ( info@rep100.com) with your order number, proof of purchase and a description of the damage and if possible attaching any digital photos of the problem (this helps us to get a better understanding of the damage). The Product must be sent to REP100 within 5 days after REP100’s approval of the refund request.
The money back [guarantee] applies if, within 30 days from the date on the invoice the Purchaser informs REP100 by email ( info@rep100.com) that he/she would like to terminate the agreement and return the Product with a short description of the reason for such a decision. REP100 shall inform the Purchaser of the validity of such a request and advise on the steps to be followed to take advantage of the guarantee. The Products must be returned undamaged in the same form as they were upon receipt by the Purchaser. If the Product is damaged in any way, the refund will not be provided. The agreement between the Purchaser and REP100 is terminated upon receipt and examination of the Product by REP100.

In case of REP100’s approval of the request for a refund, the Purchaser is obligated to send REP100 the Product at his / her own cost. The refund will be performed within 45 days from the date of receipt of the Product from the Purchaser. The refund will be sent to the account of the Purchaser to which it had been paid. Shipping costs are not subject to refund.REP100 strives to assure appropriate and prompt customer support. The processing of complaints is of a confidential nature. The Company shall do everything possible in order to assure that potential disputes are resolved.

Warranty and Guarantee

For the Products sold by REP100, we the Seller grants the following guarantee: REP100 shall, free of charge, in our option, either repair, replace, or refund the purchase price of faulty goods if the defects appear under proper and normal use within 12 months from the date of purchase (date on the invoice), provided that:

- notice of the defects or faults complained is given to REP100 upon their appearance;

- the Products are still in the warranty period;

- such defects or faults shall be found to our reasonable satisfaction to have arisen from faulty manufacturing or workmanship;

- the defective goods shall be returned to REP100’s premises. REP100 will not be held responsible for any non-insured items lost in transit.

Any repaired or replaced goods shall be redelivered by REP100 at no additional charge to the original point of delivery.

This warranty extends only to personal use and does not extend to any product that has been used for which it is not intended. Normal wear and tear will not be covered by this warranty. This warranty is not transferable and applies to consumer use only, and is void when the product is used in a commercial or institutional environment. This warranty is the sole and exclusive warranty with respect to the Product, express or implied, and replaces any and all warranties implied by applicable law, to the extent permitted by such laws, including any warranty with respect to merchantability or fitness for a particular purpose or intended use.
This warranty extends only to the original purchaser and is not transferable. Proof of purchase must be provided. This warranty is void if the product has been improperly maintained or used, abused or subject to accident. Any unauthorised modifications or if the unit has been dismantled. This warranty is void if manual warnings have not been adhered to.

Privacy Policy

We respect your privacy and permit you to control the treatment of your personal information. The customer’s information will not be disclosed to any organisations or businesses for data base use. REP100 has used reasonable commercial efforts to implement security policies, rules and technical measures to protect the personal data that REP100 has under control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. When a Customer places an order via this website REP100 will store the Customer’s e-mail address along with any other information the Customer may provide. When the Customer uses the services on the website, REP100 may need to collect further information. This information may include, but is not limited to, details such as the Customer’s name, address and credit card details. The Site's privacy policy is expressly incorporated into these Terms by this reference.

Reservation of Rights

REP100 and other marks indicated on the Site are registered trademarks of REP100 Pty Ltd and other graphics and logos, are trademarks of REP100’s trademarks. These trademarks may not be used in connection with any other product or service that is not connected to REP100. REP100 reserves all of its rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that of REP100 may have in the website, its content, and the goods and services that may be provided. The use of REP100’s rights and property requires REP100’s prior written consent.

Order procedure

Any order placed by the Purchaser is an agreement by the Purchaser to purchase Product(s) for the price inclusive of GST plus the cost of delivery specified on this website at the time you place your order on these Terms and Conditions. REP100 reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price, the product description posted on this website, or an error in your order. Your agreement with REP100 comes into existence once the order has been submitted and the payment has been processed within REP100’s system. The Purchaser shall be informed via email that the order has been received and paid in full. Once the Product(s) have been sent the Purchaser shall receive via email a copy of the detailed invoice and a delivery tracking number. Product(s) shall be delivered to the shipping address listed in the Purchaser's order. The purchase is concluded when REP100 confirms the order with a confirmation email to the Purchaser.

Prices of products, services, delivery and other charges displayed on this website are current at the time of issue; however REP100 has the right to change these prices at any time and are subject to availability. Prices displayed on this website are inclusive of GST applied at the rate of 10%. Please read the Shipping Information contained in the website. The delivery times are indicative only and REP100 Pty Ltd will not be liable for any failure to observe these delivery times. The payments in the REP100 web shop are to be paid via PayPal or by Credit card: Visa or MasterCard accepted. All products are to be paid for in advance before goods are shipped.

Purchasers outside Australia may be obligated to pay a customs duty and taxes in accordance with the legislation of their particular country. Postage would require a quotation; this would depend on where it is to be shipped.

Membership

The member is responsible for maintaining the confidentiality of their password and profile. The member shall be responsible for all use via their registration and/or login, whether authorised or unauthorised. The member agrees to immediately notify REP100 of any unauthorised use of his/her registration, user account or password.

Contact details

Any questions, comments, enquiries or returns please contact us at info@rep100.com

Limitation of Liability

The Visitors expressly understand and agree that REP100 shall not be liable for any direct, indirect, special, incidental, consequential or exemplary damages, including but not limited to: damages for loss of profits, goodwill, use, data or other intangible loss (even if we have been advised of the possibility of such damages), resulting from or arising out of; (I) The use of or the inability to use the Service; (II) The cost to obtain substitute goods and/or services resulting from any transaction entered into, on or through this Service; (III) Unauthorized access to or alteration of your data transmissions; (IV) Statements of conduct of any third party on the Service, or; (V) Any other matter relating to the Service. In some jurisdictions, it is not permitted to limit liability and therefore such limitations may not apply to certain Visitors.

As set out above, REP100 is not responsible or liable for indirect, special or consequential damages arising out of, or in connection with the use or performance of the Product or other damages with respect to any economic loss, loss of property, loss of revenues or profits, loss of enjoyments or use, costs of removal, installation, other consequential damages of whatsoever nature, failure to follow instructions or warnings in owner’s manual, DVDs, or from the REP100 website or use of products in a manner for which they were not designed.

Any liability of the Company and the Seller to the Purchaser in respect of the Order or the Product or in any way connected with the Service, use of the site, or otherwise, in contract, tort (including negligence or breach of statutory duty) or howsoever otherwise arising, shall be limited to an amount equal to 100% of the price of the goods specified in the Order.

Miscellaneous Information

(I) In the event that these Terms of use conflict with any law under which any provision may be held invalid by a court with jurisdiction over the parties, such provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of these Terms of use will remain valid and intact; (II) The failure of either party to assert any right under these Terms of use shall not be considered a waiver of any that party's right and that right will remain in full force and effect; (III) The Visitor agrees that without regard to any statue or contrary law that any claim or cause arising out of this website or its services must be filed within one (1) year after such claim or cause arose or the claim shall be forever barred; (IV) We may assign our rights and obligations under these Terms of use and we shall be relieved of any further obligation.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of the state of Victoria, Australia.